Bogus Boss lady

Royal Bank of Scotland and NatWest Fraud films.

Brief Overview
Fraud techniques continue to evolve as criminals look for new ways to defraud their victims. Everyday is a potential target. Natwest is a committed to helping you safeguard your money and uses a wide range of fraud prevention and detection processes in the fight against financial crime. We aim to help our customer remain vigilant and to follow best practice in order to help them safeguard their business.

Our brief is to create a video for the purposes of illustrating the how this type of fraud occurs. The video will look at the intricacies of the fraud and how to avoid being a victim. We will need to consider the overall length of the video keeping it to a snappy 1 minute, output of HD and understand the customer touch points.

The Challenge
Its an easy fraud type but a complex issue given its an employee further down the food chain could be asked to complete the task by the CFO. Often the employee feels they can’t challenge what appears to be their senior. We aim to highlight this a help with the culture changes needed to avoid the scam. Finally the end frame will highlight 5 points of how to avoid being a victim of the Bogus Boss fraud.

Our Approach
We are focused on create a video that raises awareness internally and prompt business to create processes to avoid and challenge payment requests from higher up the chain.We’ll aim for 1:00 to 1:30 minutes long in HD. We will ask businesses to do the following:

– Challenge email’s
– Look out for email sent via iPhone’s
– Look for messages on the RBS broadcast system
– Raise awareness with PR & Press releases
– Look for unfamiliar language
– Follow your gut

Highlight the following warning signs:

– The email will usually have been sent from a mobile device such as an iPhone or iPad
– The sender of the email will appear to be a senior person within the firm
– The sender email address may be slightly different from the real address i.e ending.org instead of .com
– The first email request may ask what details are required to make a payment
– There may be a number of emails in the conversation requesting the payment, with the sender usually saying they are unavailable at the moment
– The payment request will usually be urgent
– The words used and style of communication may be different from that used normally by the named sender

Bring out the things to look for:

– Spoofing email addresses for targeting CEO or CFO’s
– Email goes to finance department
– Story asking them to arrange payment to bogus account
– Beneficiary goes to fraudster
– Either coming from hacking email of CEO and CFO or a masked email
– The fraudster’s look at the company turnover and guesstimate typical payments
– Email’s can follow the standard format but might end with .org

The results
Over 25k hits

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